I created this blog so others could see what kind of a company Autopartsgiant.com was before they made the mistake of doing business with them. I hope it is helpful.


On November 9, 2007 I ordered a part from Autopartsgiant.com. I received the part on the 19th of November and it was damaged. I called them immediately and they said that they would file a damage claim with UPS and then the call went dead. I assumed at the time that maybe the man just hit a button on the phone by accident, but I was wrong. I noticed in Autopartsgiant.com’s return policy that I was supposed to file the damage claim not them so instead of calling them back I called UPS and filed the claim. I then called back the company and they informed me that a new part would be shipped out as soon as the claim was finished with UPS. Since that time UPS has approved the claim and is just awaiting the final paperwork from Autopartsgiant.com. I have contacted them on several occasions and have received nothing but animosity. I have been hung on four times by the same person who refuses to give me his name, put on hold in mid sentence over and over until I hang up and been treated disrespectfully. UPS tells me that they cannot give me any information about the claim because I am the receiver and not the shipper, and the company will not deal with it, so I am out both the part and my money. It is now December 19th and I have had to file a dispute with my credit card company to get my money back. Consumers should not have to go through this when purchasing merchandise and people like the one working for Autopartsgiant.com should not be allowed to work anywhere. I researched complaints against this company over the last week and have found several hundred other customers who were treated just like I was. Something needs to be done about this company.